Delivery (Local & International)
Currently we deliver only locally in Hong Kong. For overseas delivery, we may not be able to deliver to your country due to local regulations and import license requirements at your country. Please contact our sales team on firstname.lastname@example.org in case you wish to confirm the possibility of delivery to your country.
Local Delivery: We use third party services for all local deliveries within Hong Kong and are usually able to arrange delivery within 1-2 working days after completion of the order including receipt of payment. In case you wish to receive the products earlier, kindly choose expedited delivery option or simply contact us to make appropriate arrangements. We also offer self-pickup from our retail store located conveniently at Wong Chuk Hang.
International Delivery: For international delivery, provided that it is feasible under current regulations, we would use courier services or Hong Kong EMS/Post subject to requirements of the customer. Please contact us to confirm the details once you have selected the product you wish to purchase.
Please note that for all international deliveries, the customers shall be responsible for any applicable import charges including vat, duties, taxes or customs that may be imposed upon delivery in the country of your residence.
Packing and Safety of your Purchase: We take great pleasure in ensuring that your purchase reaches you safely and in good condition as we send it. To this extent we use tailor made boxes with individually bubble wrapped bottles or alternative packaging that protects your purchase. We are always looking for ways to improve, be environmentally friendly and sustainable while ensuring product safety. Please do not hesitate in making any suggestions, as we are always open to them.